• How do I request an appointment?


      Under My Appointments, select Request, and select New to request a new appointment.

  •  How do I cancel, or reschedule an appointment?


      Please contact our office to 305-674-5925 or send a general question through the patient portal.

  •  How do I request a medication prescription refill?


      Under My Health, select Medications. There, you can select the Refill Medications  button.

  • How do I ask a question of my physician or the office?


      Under My Messages, select New, and from the I would like to… list, choose the appropriate question.

  •  Where do I see my lab results?


      Lab results will display under My Health, in the Summary page, under the Tests and Results section. If you do not see your lab results, contact        
     our office.

  •  Two or more of my care providers use MyHealthRecord.com. Do I have to make a different login for each?


      No. You can access both sets of records using one login to MyHealthRecord.com, and switch between them using the Welcome or
      Viewing menu in the Navigation bar ("Welcome, Jason" or "Viewing Jessica's Profile").

  •  Why can't I see attachments on my messages? 

     

      Make sure that cookies are enabled on your browser.
 

 

Medical and Health Records

  • How do I request my medical records?


      Under My Messages, select New and from the I would like to… list, choose 'request a medical record'.

  • How can I see my medical summary? How do I send this to another medical practice? 


      You will see your medical Summary as soon as you log in to MyHealthRecord.com.

      To send your medical information, use the Send button. Be sure to read the on-page instructions carefully. If you don't know the    

      email address, you will need to ask the physician you are trying to send your records to.

  •  To download your medical record, use the Blue Button.


      You can save information to an SD card, or a thumb drive, and give it to the other practice by hand.


  •  How can I see the records for a specific visit? How do I send this to another medical practice?


        After logging into MyHealthRecord.com, select Visit from the menu and pick a visit from the list.
       

        To send this visit's information, use the Send button. Be sure to read the on-page instructions carefully. If you don't know the email  

        address, you will need to ask the physician you are trying to send your records to.

       To download this visit's information, use the Blue Button. You can save information to an SD card, or a thumb drive, and give it to

       the other practice by hand.

  •  How do I download my health record?


       Under My Health, in the Summary page, select the Blue Button to download your health record as shown. You can choose to        

       download it as a PDF or XML file. Choose PDF to make it easy to print. Choose XML to make it easy for the physician's office to import your record         into their system.

  •  How do I see my child's health record?


       Click on your name on the main menu. If you have access to your child's health record you will see their name in the list. If not, please contact our        office.

  •  I am a caregiver. How do I see my loved one’s health record?


       Click on your name on the main menu. If you have access to your loved one’s health record you will see their name in the list. If not, please      

       contact our office.
 
 
Updating My Information

  •  How do I see and update my contact information?

       Under My Profile, select My Information to see your contact information as recorded by the office. To make changes, scroll to the        

       bottom and select the link to enable edit mode.

  • How do I see and update my insurance information?

     Under My Profile, click My Insurance to see your insurance information as recorded by the office. To make changes, scroll to the bottom and select        the link to enable edit mode.

  • How do I change my password?

     Select the Welcome or Viewing menu in the Navigation bar ("Welcome, Jason" or "Viewing Jessica's Profile") and select My Account Settings. In the      page that opens, select the Edit link next to Password.

  •  How do I edit a user's information?

      User information is edited using your EHR. Users can submit a change request through the portal, but all changes must be approved using your           EHR.  Our office needs to validate the changes.

  • How do I link patients together? For example, a parent (who isn't a patient) and a child (who is a patient)?


     Patient linking and unlinking can only be done using your EHR. Please contact our office to request it.

  • How do I prevent a user or patient from accessing the portal? How do I remove a user's portal access? Removing a user's or patient's portal           access can only done using your EHR.


      Please contact our office to request the change.

  • How do I change my password?


    Select the Welcome or Viewing menu in the Navigation bar ("Welcome, Jason") and select My Account Settings. In the page that opens,  select the       Edit link next to Password. ​





​​​Mt. Sinai Medical Ctr

​Greene Building

4300 Alton Road, Suite 810

Miami Beach, FL 33140

Directions to Miami Beach

©2017 Physicians Group of South Florida. All Rights Reserved.

GENERAL QUESTIONS

Frequently Asked Questions

Telephone: 305-674-5925  -  Fax: 305-674-5927

  • What hours are you open?


      A. Regular office hours (both locations):  9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM Monday through Friday.

  •  Do you see work-related injuries or car accidents injuries?

 

      A. No.

  •  When will my lab results be ready?


      A. Some blood work and other test results can take up to a week or more to come back to our office. We will let you know of    

          results as soon as we are able. If you have not heard from us within 10 days of having a lab work done or another test taken,                

          please call our office to inquire. 

  •  Why I have received a bill from a laboratory? 


      A.  Blood drawing and forwarding your blood to the laboratory for analysis is provided as a courtesy to our patients. The      

            laboratory performing   the test is a completely separately entity. You may receive a bill if your insurance company has    

            indicated that you are responsible for all or part of the cost of the services. For more information about a bill you received                   f                         from a laboratory, please contact the laboratory directly.

                            LabCorp Patient billing at 1-800-845-6167  or LabQuest Patient billing at 1-866-697-8378 

  • I had trouble getting through to the office on the telephone. What is the best way to reach the office? 


     A. The patient portal is the easiest and most efficient way to reach the office. If you are on the portal, you can email our staff to    

          ask questions, request appointments, view your laboratory data or communicate with your physician. 





PATIENT PORTAL QUESTIONS

Causeway Square

1801 N.E. 123rd Street

Suite 405

North Miami, FL 33181

Directions to North Miami